FAQ
No, you don’t need to. You can make purchases and check out as a guest everytime.
However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.
Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.
Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.
We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA and American Express.
Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.
To redeem a coupon code, follow these steps:
- Add items to your cart: Select the desired products and add them to your cart.
- Proceed to the cart: Once you have finished shopping, click on the cart icon or the "View Cart" button to review your selected items.
- Enter the coupon code: On the right-hand side of the cart page, you will find a "discount code" box. Enter your coupon code exactly as it appears, ensuring there are no extra spaces or errors.
- Apply the code: After entering the coupon code, click on the "Apply" button. The discount associated with the coupon will be applied to your order.
Please note the following:
- Coupon codes can generally be used only once per order.
- It is not possible to combine or use multiple coupon codes for the same order.
- Some coupon codes may have specific terms and conditions, such as minimum purchase requirements or restrictions on certain products. Please refer to the terms and conditions of the coupon for more information.
If you encounter any issues while applying your coupon code or have any questions, please feel free to contact our Customer Care team for assistance.
After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.
You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.